top of page

Partner Managers

Remote

Job Type

Full Time

About the Role

Our partner service managers are critical assets in our business. They are the first voice the customer hears in their time of need and manage our partner's expectations and deliverables. They ensure that the customer is up to date on their repair from start to completion.

Positions Status:
• Full – Time

Experience Needed:
• Ability to provide excellent customer service
• Attention to detail
• Working knowledge of Microsoft Office
• Must be professional, reliable, and provide exceptional customer service to our partners and fellow team members
• Strong analytical and problem-solving skills
• Excellent interpersonal skills and organization skills
• Strong ability to work independently and as a productive member of a team
• Follow all processes implemented by the management team

Company Growth Chart
• Service Partner Agent I - $15.00 per hour (Training Phase)
• Service Partner Agent II - $18.00 per hour
• Service Partner Manager - $20.00 per hour- Only after one year of service or managing multiple agents on assigned account
• Ability to participate in bonus program

Mandatory Job Requirements
• Quite working environment
• Laptop or Desktop computer during training period
• Internet Access for working and virtual training
• Must have a smartphone during training period.

Ability to work and be trained during the hours below:
• Mission 1 - Monday - Friday 9:00 am to 5:00 pm Full Time
• Mission 2 - Saturday 8:00 pm to 4:00 pm – Rotating Mandatory Every Other Weekend

Company Incentives once the training program is completed and becoming an employee.
• Travel Discounts |Rental Car Discount Rates |Gym and Wellness Membership Discounts
• $75 for employee referral program for part-time technicians or service managers that work over six months
• $100 for employee referral program for full-time technicians or service managers that work over six months

Requirements

No felonies Pass a national background check and submit a local background – Fee will be reimbursed Pass drug test and participate in our random drug testing program Must have a smartphone that operates appropriately to connect to our ticketing system for the first 90 days Must provide 3 verifiable references, resume, and cover letter explaining why you would be an asset to our team

Quite working environment

Laptop or Desktop computer during training period

Internet Access for working and virtual training

Must have a smartphone during training period


About the Company

GI-Techs is the largest veteran-led support team in the United States. These services are completed by a team of soldiers that have transitioned from active duty, veterans, and certified and experienced technicians.

Our 24/7 customer support team consists of field and service agents are in the United States.

We have three missions:
​Mission 1: To keep our customer satisfaction rating of 95% or higher for our customers and partners.
Mission 2: To create a field support team of 10,000 veterans to support our customers across the world.
Mission 3: ​To empower and provide 500 veterans franchise opportunities for a GI-Techs Support Center in their town or city.

We understand that we cannot control everything, however, our effort, determination, and performance will always be outstanding.

bottom of page